This page answers frequently asked questions and explains how to request an application or Chrome extension installation.
Why can't I install apps on my work computer?
- Security: Users should use standard accounts without Administrator rights to protect the system and data from malware and ransomware. Admin rights allow harmful software to execute malicious activities.
How do I install apps and extensions now?
- Windows Applications: Use the Software Center icon on your desktop to install available applications.
- Chromebooks and Chrome Extensions: Visit Chrome Web Store and check "DistrictName's Approved Extensions." Search for extensions; approved ones show "Add to chrome," while blocked ones show "Blocked By Admin."
How do I request a new app or extension?
- Submit a Request:
- Call: 269-250-9280
- Email: support@swmitech.org
- Online: Go to support.swmitech.org, log in, and choose Request New Application or Extension under Applications.
Information Needed:
- Application or Extension Name
- Extension or Application URL
- Business Use Case
- Computer Name (for Windows applications)
Process:
- We review and evaluate the request, perform a security check, and update you via the ticket system. Approved Windows apps appear in the Software Center; Chrome extensions are added to the whitelist.
How long does it take?
- Requests are prioritized as urgent, aiming for availability within 2-3 business days. Complex applications may take longer.
This streamlined guide should help you navigate the process efficiently! If you have any questions, feel free to ask.