ΒΆ Signing In to the Web Portal
Navigate to https://support.swmitech.org/
Click "Single Sign-On, you will be redirected to sign in with your Microsoft Account. If you have already signed in, you will automatically sign into the portal.
ΒΆ Submitting a Ticket via Portal
Simply Click New Ticket in the top right hand corner or select Support Ticket Link
ΒΆ How to Submit an Ticket
Fill Out the Subject Line: Clearly state the issue or request in a few words.
Provide a Detailed Description: Describe the problem or request in detail. Include as much information as possible to help the IT team understand and address the issue efficiently. You can also add pictures and links to provide additional context.
Select a Category: Choose the appropriate category for your ticket to ensure it is routed to the right team.
Click Create: This will upload the ticket to our system. You will receive an automated email shortly afterwards.
ΒΆ Other Ways to Submit a Ticket
Email: support@swmitech.org or call us at 269-250-9280
ΒΆ Checking Ticket Status and Updating
Click the My Tickets tab on the left hand side to see all active and closed tickets. You can update tickets with extra notes from the portal or via email.
ΒΆ Accessing Knowledge Base Solutions
Click on the solutions tab on the left hand side to see an ever growing list of solutions for common questions.
