PowerSchool Support Matrix

SIS Role/Duty	Description	Who?	When?	Notes
Student Account Creation	Create student user access accounts in SIS so students can view grades	Bravo Automated	Nightly	Bravo will create a student access account after they are added into the SIS with the AUP box checked and UIC entered
Student Account Troubleshooting	Troubleshoot student account access issues	SW MiTech Account Administration	As Needed	SW MiTech SIS Support with help with PowerSchool troubleshooting if needed
Staff Account Creation	Create staff user accounts in SIS and apply permissions	District HR / Secretary	As needed	SW MiTech will provide troubleshooting if needed
Create Calendars for New School Year	Create and maintain calendars and days throughout the year.	District SIS Support	January (varies due to contract negotiations)	Typically done at the district level due to the amount of district/school specific information required
Create new classes	Creating new classes, setting Sched Codes, etc.	District - Usually Guidance Counselor or other designee	As Needed
Create Student Schedules	Create class schedules for students.	District building guidance counselor/secretaries	HS - Jan/Feb MS - Mar EL - Aug
Roll Students Forward	Roll students forward, advancing them to the next school year.	SW MiTech SIS Support or District Staff	Aug - After pupil accounting person verifies ready Coordinator	Site Coordinator will submit a ticket when they verify with pupil accounting and other district staff that they are ready
Student/Class Rosters	Run student/class rosters for special purposes or for school use.	Building Secretaries	As needed	SW MiTech will provide instructions and troubleshooting if needed to the secretarial staff
Roll Students Forward in MiDataHub	Roll students forward, advancing them to the next school year.	SW MiTech SIS Support	After district rollover is complete
Create/Update Student Demographic Data	Update phone numbers and addresses	Building Secretaries	Before 1st count, ongoing
Create/Update Staff Demographic Data	Update phone numbers and addresses	District HR	As needed
Data Integration	Syncing SIS with other vendors	SW MiTech SIS Support	As needed	Will work with Site Coordinator/District staff
Report cards/Create new Report card	Creating and running report cards	Building Staff will run report cards	As needed	SW MiTech SIS Support will assist in creating and maintaining card templates
Access Requests	Approving additional access requests	District SIS Support	As needed
Adding teachers to classes/sections		Building Secretaries and Counselors	As needed
Year End Process		District Staff, with support from SW MiTech SIS Support	August 15?
Ad-Hoc Queries		SW MiTech SIS Support	As needed
Combine Duplicate accounts	Combining duplicate student/staff accounts	SW MiTech SIS Support	As needed
Troubleshoot operational issues	Grades and grade reporting, Attendance, Scheduling, etc	SW MiTech SIS Support	As needed	The district should open support ticket to SW MiTech, who will escalate to PowerSchool
Training	Training district staff on use of system	SW MiTech SIS Support or PowerSchool	As needed	Provide training sessions, office hours and work-shops for annual reporting periods, as well as sessions to work through all School Year processes PowerSchool PD+ Training is available to Districts as well as other training resources.
How to Questions	Examples of this could be “How do I search for a street name?” or “How do I set up my gradebook to be categorical weighting?”	SW MiTech SIS Support	As needed	Call helpdesk or submit a ticket
New report creation	Existing object reports will be supported by your District Report Creator and troubleshooting for object reports will be provided by SW MiTech SIS Support.	SW MiTech SIS Support		Submit ticket
SIS Customizations	Support and creation of page customization are available at an additional fee charged by PowerSchool or VBISD.	SW MiTech SIS Support		SW MiTech will work with vendor through process of customization
Login problems	Student, parent	District staff first, then SW MiTech Helpdesk		Call helpdesk or submit a ticket
Permissions	Changing staff SIS access levels	District SIS Support		Staff supervisor submits helpdesk request
State Reporting	Certifying collections, working through data errors, warnings and gaps	District Compliance Officer